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Business Resume

David M. Herber
606 15th St. NE
Washington, DC 20002


To advance with an organization in a challenging marketing position optimizing the communication, organization, management and marketing skills I have gained through work experience and education.


System Source, Inc. Hunt Valley, MD

Dedicated Account Manager, July 1999 - Present.
Outstanding performance as an on-site account manager led to promotion as dedicated account manager. Facilitated the sales process for major healthcare management client. Required thorough knowledge of the client's hardware acquisition process, from request for quote to receipt of invoice. Kept client informed of changes in technology, price fluctuations, and product availability. Coordinated product briefings for client with Compaq, Hewlett Packard, and IBM regional managers. Assisted client's customer service department in maintaining and updating 12 PC and Laptop configuration offerings to end users. Synchronized client's Lotus Notes Service Requests system with our internal sales and service systems.

On-Site Account Manager, July 1998 - July 1999.
On-Site at a major healthcare management company assisting with the purchase of computer hardware and software, as well as the dispatch of technicians for hardware service calls. Worked closely with executive information service officers, purchasing staff, and help desk employees. Advised client on moving to a PC standard for the entire organization. Developed standard PC templates for different work area scenarios.

On-Site Sales Support Representative, October 1997 - July 1998.
On-Site at major financial firm assisting purchasing department with implementation of computer hardware leasing. Productive counterpart to Team Leader offering consultative advice, updating purchasing catalog, researching new products as well as product upgrades and tracking and entering orders. Constant client contact required high level of professionalism and corporate demeanor.

TeleSpectrum Worldwide, Inc. Baltimore, MD
Project Administrator, August 1996 - October 1997. Assistant to the Call Center Director. Coordinated, compiled, and composed data analysis for reports. Interacted with client daily, providing support and suggestions in order to maximize project productivity and client satisfaction. Developed staffing models, abandon rate analysis, revenue projections and organizational charts for call center projects. Supervised payroll clerk, receptionist, and administrative assistant.

Environmental Technologies Group, Inc. Baltimore, MD
Marketing Administrator, October 1993- April 1996. Assistant to the Vice President of Marketing. Processed and shipped Request for Quotations to the U.S. government by deadline date. Maintained database for sales leads, organized lead generation through mass mailings. Communicated daily with customers and representatives. Organized exhibition materials from registration to shipment of supplies. Designed tracking system for bids and proposals. Kept office operations running smoothly. Displayed knowledge of current product line. Handled sensitive information daily.

Administrative Assistant, September 1992 - October 1993. Supported 21 engineers by developing data analysis and correspondence, processing expense reports, answering phones and other duties. Position required intense organizational skills and team player attitude. Promoted in October 1993 to Marketing Administrator to the Vice President of Marketing.


James Madison University, VA
Graduated 1991 - B.S. in Sociology

University of Baltimore
May 2000 - Masters of Business Administration, Marketing


ACE Certified Personal Trainer, T35716, Since 1996.


Fitness, high energy music, meeting new people, traveling.

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